Refund & Return Policy

Last Updated: January 14, 2026

At Shopswoon, we stand behind the quality of our home improvement products. Your satisfaction matters, and we aim to make every purchase a smooth and confident experience.

🛡️ Our Promise

We carefully source practical, high-quality products designed to improve your home. If something isn’t right, we’ll work with you to make it right.

1. 14-Day Return Window

You may request a return within 14 days of delivery.

To qualify:

Item must be unused, uninstalled, and in original condition
Must include original packaging
Proof of purchase is required

This policy ensures we can continue offering quality products at the best prices.

2. Damaged, Defective, or Wrong Items (Priority Support)

If your item arrives:

Damaged
Defective
Incorrect

Please contact us within 48 hours of delivery with photos or videos.

✅ We will:

Send a free replacement, OR
Issue a full refund

💡 No need to return the item in most cases.

3. Easy Refund Process

Once your return is approved and received:

Refunds are processed within 5–10 business days
Funds are sent back to your original payment method

4. Order Changes & Cancellations

Orders can be canceled or changed within 12 hours of placing them
After processing or shipping, orders cannot be canceled

👉 We process orders quickly to ensure fast delivery.

5. Return Shipping

Customers are responsible for return shipping costs
Shipping fees are non-refundable

However:
✅ If the issue is our fault, such as a damaged or wrong item, we cover everything.

6. Non-Returnable Items

To maintain product quality and hygiene, we do not accept returns for:

Used or installed items
Items without original packaging
Final sale or clearance items

7. Late or Missing Refunds

If your refund hasn’t arrived:

Check your bank or payment provider
Contact your card issuer (processing times may vary)

Still need help? We’re here for you.

8. Need Help?

Our support team is ready to assist you.

Email: support@shopswoon.store