Shipping Policy
Last Updated: July 16, 2026
Thank you for shopping with Shopswoon.
We are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully verified.
Orders placed on weekends or public holidays will begin processing on the next business day.
During peak shopping seasons or promotional events, processing may take slightly longer.
Shipping Times
Estimated delivery times begin once your order has been dispatched.
| Destination | Estimated Delivery |
|---|---|
| United States | 5–12 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 5–12 Business Days |
| Australia | 7–15 Business Days |
| Other Countries | Varies by destination |
Please note that delivery estimates are not guaranteed and may be affected by customs inspections, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated during checkout based on:
- Delivery location
- Shipping method selected
- Product weight and dimensions
Eligible products may qualify for free shipping as indicated on the product page or during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).
Tracking information may take 24–48 hours to become active after dispatch.
Multiple Shipments
Some orders may arrive in separate packages if they are shipped from different fulfillment locations.
This helps us deliver your products as efficiently as possible.
Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
If you need to update your shipping address, contact us immediately after placing your order.
Once an order has entered processing, changes or cancellations may no longer be possible.
Delayed, Lost, or Damaged Orders
If your order arrives damaged, incomplete, or appears to be lost, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos (if applicable)
- A description of the issue
We will investigate and work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Shipping Restrictions
Some products may not be available for delivery to certain countries or regions due to shipping carrier or regulatory restrictions.
If we are unable to fulfill your order, we will notify you promptly and provide a refund if payment has already been received.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Shopswoon
Operated by Chisom Integrated Solutions
CAC Registration No.: 9317057