Return & Refund Policy

Last Updated: July 16, 2026

At Shopswoon, customer satisfaction is important to us. We strive to provide quality home improvement and pet care products sourced from trusted suppliers. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase (order number or confirmation email).

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts

Please contact us within 48 hours of delivery by emailing support@shopswoon.store.

To help us resolve your request quickly, please include:

  • Your order number.
  • Clear photos or videos showing the issue.

If your claim is approved, we will, at our discretion:

  • Send a replacement item at no additional cost, or
  • Issue a full refund to your original payment method.

In many cases, you will not be required to return the damaged or defective item.

3. Order Cancellations

Orders may be cancelled or modified within 12 hours of being placed.

After an order has entered processing or has been shipped, it can no longer be cancelled.

4. Refund Processing

Once your returned item has been received and inspected (where applicable), we will notify you of the outcome.

If approved, your refund will be processed within 7–14 business days to your original payment method.

Please note that your bank or payment provider may require additional time before the funds appear in your account.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged item.
  • A defective product.
  • An incorrect item shipped by us.

If the return is the result of our error, we will cover all reasonable return shipping costs.

6. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or installed.
  • Products returned without original packaging.
  • Clearance or final-sale items.
  • Gift cards (if applicable).

7. Exchanges

If you would like to exchange an item, please contact our support team. Exchanges are subject to product availability.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account.
  2. Contact your credit card provider or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

9. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Shopswoon

Operated by Chisom Integrated Solutions

CAC Registration No.: 9317057

Email: support@shopswoon.store

Website: https://www.shopswoon.store